Conditions d’utilisation

Last updated: October 1, 2026

OVERVIEW

Welcome to HAVIRRA.

The terms “we,” “us,” and “our” refer to HAVIRRA. HAVIRRA operates the website havirra.com, including all related information, content, features, tools, products, and services made available through the website (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) govern your access to and use of our Services and describe your rights and responsibilities when using havirra.com.

Please read these Terms carefully. They contain important information regarding purchases, shipping, returns, intellectual property, warranties, and limitations of liability.

By visiting, accessing, interacting with, or purchasing through our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms or our Privacy Policy, you should not use the Services.

SECTION 1 — ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your state, province, territory, or country of residence, or that you are legally permitted to use the Services with the consent of a parent or legal guardian where required.

To browse our store, join our mailing list, or purchase products, you may be asked to provide information including:

  • your name;

  • email address;

  • billing address;

  • shipping address;

  • telephone number;

  • payment information.

You agree that the information you provide is accurate, current, and complete.

If you create or use a customer account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not transfer, sell, assign, or license your account to another person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

However, product colors, textures, packaging, proportions, and appearance may vary slightly depending on:

  • your device;

  • display settings;

  • lighting;

  • manufacturing variations;

  • packaging updates;

  • photography or digital rendering.

We cannot guarantee that your device will display product colors with complete accuracy.

Product descriptions, ingredients, specifications, availability, packaging, and pricing may be updated at any time without prior notice, subject to applicable law.

We reserve the right to:

  • modify products;

  • discontinue products;

  • limit quantities;

  • restrict sales by person, region, jurisdiction, or other criteria where permitted by law.

Availability is not guaranteed until an order has been successfully accepted and confirmed.

Wellness Products and Dietary Supplements

Certain HAVIRRA products may be classified as dietary supplements, wellness products, or personal care products.

Product information is provided for general informational purposes and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Customers should carefully review product labels, ingredients, warnings, and directions before use.

If you are pregnant, nursing, taking medication, have a medical condition, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional before use.

Individual experiences and results may vary.

Nothing in these Terms limits your rights concerning defective, unsafe, or misrepresented products under applicable law.

SECTION 3 — ORDERS

When you submit an order through havirra.com, you are making an offer to purchase the selected products.

An order is not considered accepted until:

  1. your payment has been successfully processed; and

  2. HAVIRRA has accepted and confirmed your order.

We reserve the right to refuse, limit, modify, or cancel an order where reasonably necessary, including in cases involving:

  • suspected fraud;

  • payment issues;

  • incorrect pricing;

  • inventory or fulfillment problems;

  • suspected resale activity;

  • technical errors;

  • violations of these Terms.

If we cancel or materially change your order, we will attempt to contact you using the information provided at checkout.

Please review your order carefully before submitting it.

Because orders may enter fulfillment shortly after being placed, we may not always be able to accommodate cancellation or modification requests after an order has been confirmed.

All returns, refunds, and exchanges are subject to our Refund Policy.

Products purchased from HAVIRRA are intended primarily for personal use unless otherwise agreed in writing.

SECTION 4 — PRICES, PAYMENTS AND BILLING

Prices displayed on havirra.com are subject to change without notice.

The price charged will generally be the price displayed at the time you complete your order.

Unless expressly stated otherwise, prices may not include:

  • applicable taxes;

  • customs duties;

  • import charges;

  • other government-imposed fees.

Shipping charges will be displayed at checkout where applicable.

Promotions, offers, discount codes, bundle discounts, or special pricing may be subject to additional conditions and may be modified or discontinued at our discretion, subject to applicable law.

You agree to provide complete and accurate billing and payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment processing may be performed by Shopify Payments or other third-party payment providers.

SECTION 5 — SHIPPING AND DELIVERY

Orders may require processing before shipment.

Estimated processing and delivery timelines may be displayed on product pages, at checkout, or in our Shipping Policy.

Unless otherwise stated, delivery dates are estimates and not guarantees, subject to applicable consumer protection laws.

Shipping may be affected by circumstances outside our reasonable control, including:

  • carrier delays;

  • customs processing;

  • severe weather;

  • holidays;

  • transportation disruptions;

  • incorrect delivery information;

  • high order volumes;

  • fulfillment delays.

Customers are responsible for providing a complete and accurate shipping address.

HAVIRRA is not responsible for delays caused by incorrect or incomplete information provided by the customer, except where applicable law provides otherwise.

Where tracking information is available, it may be provided by email or through our order tracking tools.

Additional shipping terms may be set out in our Shipping Policy.

SECTION 6 — RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, replacements, and exchanges are governed by our Refund Policy.

Eligibility may depend on factors including:

  • how much time has passed since delivery;

  • the condition of the returned product;

  • whether the product has been opened or used;

  • whether the original hygiene or safety seal remains intact;

  • whether the item is eligible for return under our policy;

  • whether an item arrived defective, damaged, or incorrect.

For hygiene and safety reasons, certain opened or used personal care products and dietary supplements may not be eligible for voluntary returns, subject to applicable law.

Customers should review the Refund Policy before submitting a return request.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.

SECTION 7 — INTELLECTUAL PROPERTY

Unless otherwise stated, all content made available through HAVIRRA and havirra.com is owned by or licensed to HAVIRRA.

This includes, without limitation:

  • brand names;

  • logos;

  • trademarks;

  • product designs;

  • packaging designs;

  • slogans;

  • photographs;

  • videos;

  • text;

  • graphics;

  • website layouts;

  • product artwork;

  • campaign materials;

  • creative assets.

Such materials may be protected by copyright, trademark, and other intellectual property laws.

The Services are provided for your personal, non-commercial use.

Without our prior written consent, you may not:

  • reproduce;

  • copy;

  • modify;

  • distribute;

  • sell;

  • license;

  • republish;

  • publicly display;

  • commercially exploit;

  • create derivative works from

any protected HAVIRRA content.

Unauthorized use of our intellectual property may result in legal action.

The names, logos, trademarks, designs, and other intellectual property belonging to Shopify or other third parties remain the property of their respective owners.

SECTION 8 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, applications, integrations, payment methods, analytics tools, fulfillment services, or other services operated by third parties.

We may not control or monitor these third-party services.

Your use of third-party services may be subject to separate terms and privacy policies.

To the extent permitted by law, HAVIRRA is not responsible for losses or damages arising solely from third-party services that we do not control.

SECTION 9 — THIRD-PARTY LINKS

Our Services may contain links to external websites, social media platforms, or services operated by third parties.

HAVIRRA does not necessarily control, endorse, or assume responsibility for third-party websites.

If you access third-party services, you do so subject to their own terms, policies, and practices.

Questions or disputes relating directly to third-party products or services should generally be directed to the relevant third party.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

HAVIRRA is powered by Shopify, which provides the ecommerce infrastructure that enables us to operate our online store.

However, purchases made through our store are transactions between you and HAVIRRA, not Shopify.

Shopify is not the seller of HAVIRRA products and is not responsible for the products you purchase from us.

Shopify may process certain information as necessary to provide its ecommerce services, subject to its own policies and applicable law.

SECTION 11 — PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Our Services are hosted through Shopify, and certain personal information may also be processed by Shopify and other service providers necessary to operate our store.

Please review our Privacy Policy for additional information about:

  • information we collect;

  • how it is used;

  • marketing;

  • cookies and tracking technologies;

  • advertising;

  • data sharing;

  • your privacy rights.

SECTION 12 — EMAIL AND MARKETING COMMUNICATIONS

If you voluntarily subscribe to HAVIRRA emails, newsletters, product updates, promotional offers, or other marketing communications, you consent to receiving such messages subject to applicable law.

You may unsubscribe from promotional emails at any time through the unsubscribe link included in our communications.

Unsubscribing from marketing does not prevent us from sending transactional communications relating to:

  • orders;

  • payments;

  • shipping;

  • returns;

  • customer support;

  • account or security matters.

SECTION 13 — FEEDBACK, REVIEWS AND USER CONTENT

If you submit reviews, photographs, comments, suggestions, ideas, feedback, or other content to HAVIRRA, you represent that you have the rights necessary to provide that material.

You agree not to submit content that:

  • infringes third-party rights;

  • is fraudulent or misleading;

  • contains malware;

  • is unlawful;

  • is defamatory;

  • violates privacy rights;

  • otherwise violates these Terms.

Where permitted by law, by submitting content intended for publication or promotional use, you grant HAVIRRA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, distribute, and publish that material for purposes related to our business and Services.

We are not required to publish or retain any submitted content.

SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain errors or omissions relating to matters including:

  • product descriptions;

  • ingredients or specifications;

  • pricing;

  • availability;

  • promotions;

  • shipping;

  • delivery estimates.

We reserve the right to correct errors, update information, or cancel affected orders where necessary, subject to applicable law.

SECTION 15 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use our Services to:

  • violate applicable laws or regulations;

  • infringe intellectual property rights;

  • engage in fraud;

  • transmit malicious software;

  • harass or threaten others;

  • distribute spam;

  • impersonate another person or organization;

  • interfere with website security;

  • scrape or extract content through unauthorized automated means;

  • bypass security controls;

  • misuse customer or personal information;

  • interfere with the operation of havirra.com.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

SECTION 16 — AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots, crawlers, agents, scraping tools, or similar technologies may not access or interact with the Services in a manner that:

  • violates these Terms;

  • bypasses technical restrictions;

  • interferes with the operation of the Services;

  • misrepresents automated activity as human activity;

  • extracts protected content without authorization.

We may use technical measures to limit or block automated access.

SECTION 17 — TERMINATION

We may suspend or terminate access to all or part of the Services where reasonably necessary, including where a user violates these Terms or applicable law.

Termination does not affect obligations incurred before termination, including outstanding payment obligations.

Provisions that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, limitations of liability, indemnification, privacy, and governing law.

SECTION 18 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services and products are provided on an “as is” and “as available” basis except where expressly stated otherwise.

We do not guarantee that:

  • the website will always operate without interruption;

  • all information will always be error-free;

  • the Services will always be available;

  • every product will meet subjective expectations;

  • individual wellness experiences or outcomes will be identical.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

SECTION 19 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, HAVIRRA and its affiliates, service providers, contractors, officers, employees, and representatives will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Services or products.

This may include, where legally permissible:

  • lost profits;

  • lost revenue;

  • loss of data;

  • business interruption;

  • replacement costs.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

SECTION 20 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless HAVIRRA and its affiliates, employees, representatives, contractors, service providers, and Shopify from third-party claims arising directly from:

  • your material breach of these Terms;

  • your violation of applicable law;

  • your violation of third-party rights;

  • misuse of the Services.

SECTION 21 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law.

The remaining provisions will continue in full force and effect.

SECTION 22 — WAIVER AND ENTIRE AGREEMENT

Failure by HAVIRRA to enforce a provision of these Terms does not constitute a waiver of that provision.

These Terms, together with policies incorporated by reference, constitute the agreement governing use of the Services and supersede prior terms relating to the same subject matter.

SECTION 23 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

HAVIRRA may transfer or assign its rights and obligations in connection with a legitimate business transaction, restructuring, merger, acquisition, or similar event, subject to applicable law.

SECTION 24 — GOVERNING LAW

These Terms and any disputes arising from or relating to the Services will be governed by the applicable laws of Ontario, Canada, together with applicable federal laws of Canada, without regard to conflict-of-law principles.

Nothing in this section limits any mandatory rights or protections available to consumers under the laws of their place of residence.

SECTION 25 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to:

  • our business;

  • our Services;

  • our policies;

  • applicable laws;

  • operational requirements.

The latest version will be posted on havirra.com.

Where required by law, we will provide additional notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms where legally permitted.

SECTION 26 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

HAVIRRA

Website: havirra.com

Email: contact@havirra.com