Politique de confidentialité

Last updated: October 1, 2026

HAVIRRA operates this store and website, havirra.com, including all related information, content, features, tools, products, and services offered through the website (collectively, the “Services”).

HAVIRRA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how HAVIRRA (“we,” “us,” or “our”) collects, uses, stores, and discloses your personal information when you visit our website, subscribe to our mailing list, make a purchase, interact with our advertisements, communicate with us, or otherwise use our Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with HAVIRRA, we may collect or process the following categories of personal information:

  • Contact information, including your name, email address, telephone number, billing address, and shipping address.

  • Order and transaction information, including products viewed, added to your cart, purchased, returned, exchanged, or cancelled.

  • Payment information, including payment method, payment confirmation, transaction details, and information processed by our payment providers.

  • Account information, if applicable, including login details, preferences, and account settings.

  • Marketing and subscription information, including your email address and marketing preferences when you join our newsletter or subscribe to promotional communications.

  • Communications, including information you provide when contacting customer support or communicating with us.

  • Device and technical information, including your browser, device type, IP address, network connection, operating system, and unique identifiers.

  • Usage information, including information about how you navigate and interact with havirra.com, our advertisements, pages, products, and other Services.

  • Advertising interaction information, including information about your interactions with advertisements displayed through platforms such as Meta, Instagram, Facebook, TikTok, or other advertising partners.

We do not intentionally collect information that is not reasonably necessary to operate, improve, market, and protect our Services.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you, including when you make a purchase, enter your email address, subscribe to our newsletter, create an account, contact us, or otherwise provide information to us.

  • Automatically through the Services, including through cookies, pixels, analytics technologies, and similar tools when you visit or interact with our website.

  • From service providers, including Shopify, payment processors, fulfillment providers, shipping providers, analytics providers, and technology partners.

  • From advertising and marketing partners, where permitted by applicable law.

  • From other third parties, where legally permitted.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

Providing and Improving the Services

We use personal information to:

  • process purchases and payments;

  • fulfill and ship orders;

  • manage returns, exchanges, and refunds;

  • provide customer support;

  • maintain customer accounts;

  • remember preferences;

  • improve our website, products, and customer experience;

  • provide information relating to your orders or account.

Email Marketing and Promotional Communications

If you voluntarily subscribe to HAVIRRA communications, we may use your email address to send you:

  • new product announcements;

  • product releases;

  • restock notifications;

  • exclusive offers and discounts;

  • wellness and product-related updates;

  • promotional communications;

  • other marketing messages relating to HAVIRRA.

You may unsubscribe from promotional emails at any time using the unsubscribe link contained in our emails.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, shipping notifications, refund information, or customer service messages.

Advertising and Marketing

We may use personal information and information about your interactions with the Services to measure, personalize, and improve advertising.

This may include advertising through platforms such as Facebook, Instagram, Meta, TikTok, Google, or other advertising and analytics providers.

Depending on your location and applicable law, some advertising may be based on your interactions with our website, advertisements, or products.

Security and Fraud Prevention

We may use personal information to:

  • detect and prevent fraud;

  • protect transactions;

  • investigate suspicious, fraudulent, illegal, or malicious activity;

  • protect our customers, business, website, and systems.

Communications

We may use your personal information to respond to inquiries, provide customer support, resolve problems, and maintain our relationship with you.

Legal and Compliance Purposes

We may process personal information where necessary to:

  • comply with applicable laws;

  • respond to lawful legal requests;

  • enforce our policies or agreements;

  • establish, exercise, or defend legal claims;

  • protect our legal rights or the rights of others.

COOKIES, PIXELS AND SIMILAR TECHNOLOGIES

HAVIRRA and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate and improve the Services.

These technologies may be used to:

  • remember your preferences;

  • maintain website functionality;

  • understand how visitors use our website;

  • measure advertising performance;

  • attribute website visits or purchases to advertising campaigns;

  • personalize advertising where legally permitted;

  • detect fraud and protect the website.

Depending on your location, you may be provided with options to control certain cookies or advertising technologies.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business and provide the Services.

This may include disclosure to:

  • Shopify, which provides our ecommerce platform;

  • payment processors;

  • fulfillment and order processing providers;

  • shipping and delivery providers;

  • website hosting and technology providers;

  • analytics providers;

  • customer support providers;

  • advertising and marketing partners;

  • fraud prevention and security providers.

We may also disclose personal information:

  • when you direct or consent to the disclosure;

  • in connection with social media integrations;

  • as required by law;

  • in response to lawful government or legal requests;

  • to protect HAVIRRA, our customers, or others;

  • in connection with a merger, acquisition, restructuring, financing, sale, or other business transaction.

Our service providers and partners may process information in accordance with their own privacy policies and applicable law.

RELATIONSHIP WITH SHOPIFY

Our store is hosted and supported by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide ecommerce functionality and related services.

Information submitted through our website may be processed by Shopify and other service providers located in countries other than your country of residence.

To learn more about Shopify's privacy practices, you may review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

THIRD-PARTY WEBSITES AND SERVICES

Our Services may contain links to websites, platforms, or services operated by third parties.

HAVIRRA is not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

We recommend reviewing the privacy policies and terms of any third-party service you choose to access.

CHILDREN'S PRIVACY

Our Services are not intended for children who are not legally permitted to provide personal information or enter into transactions in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe a child has provided personal information to us improperly, please contact us at contact@havirra.com.

SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no system, website, transmission method, or storage technology can guarantee absolute security.

You should avoid sending sensitive or confidential information through unsecured communication channels.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for purposes including:

  • fulfilling orders;

  • maintaining customer accounts;

  • providing customer support;

  • maintaining business records;

  • complying with legal obligations;

  • resolving disputes;

  • preventing fraud;

  • enforcing agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights relating to your personal information.

These rights may include:

  • Right to access or know what personal information we hold about you.

  • Right to request deletion of certain personal information.

  • Right to correct inaccurate personal information.

  • Right to data portability, where applicable.

  • Right to withdraw consent, where processing is based on consent.

  • Right to object to or restrict certain processing, where applicable.

  • Right to opt out of certain targeted advertising, sharing, or similar uses, where provided by applicable law.

These rights are not absolute and may be subject to legal limitations or exceptions.

To make a privacy request, contact us at:

contact@havirra.com

We may need to verify your identity before processing certain requests.

MARKETING COMMUNICATIONS

If you receive promotional emails from HAVIRRA, you may unsubscribe at any time by clicking the unsubscribe link contained in the email.

After unsubscribing, you may still receive communications that are necessary to complete or manage transactions, such as:

  • order confirmations;

  • shipping updates;

  • refund notifications;

  • security messages;

  • customer service communications.

INTERNATIONAL DATA TRANSFERS

Because we use Shopify and other international service providers, your personal information may be transferred, stored, or processed outside your country of residence.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

COMPLAINTS

If you have questions or concerns about how HAVIRRA processes your personal information, please contact us first at:

contact@havirra.com

Depending on your location, you may also have the right to submit a complaint to an applicable privacy or data protection authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to:

  • our business;

  • our Services;

  • our technology;

  • our privacy practices;

  • applicable laws or regulations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Where required by law, we may provide additional notice of material changes.

CONTACT

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

HAVIRRA

Website: havirra.com

Email: contact@havirra.com