Refund policy
Last updated: October 1, 2026
At HAVIRRA, we want you to feel confident with your purchase.
We offer a 30-day return policy, which means you have 30 days after receiving your order to request an eligible return.
RETURN ELIGIBILITY
To be eligible for a return, your item must:
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be in the same condition in which you received it;
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be unused;
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be unopened and in its original sealed packaging, where applicable;
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include any original tags or seals, where applicable;
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be returned in its original packaging where reasonably possible.
You will also need your order number, receipt, or other proof of purchase.
Items showing signs of use, alteration, damage caused after delivery, or misuse may not be eligible for return.
For hygiene and safety reasons, opened or used personal care products and dietary supplements may not be eligible for return unless they arrived damaged, defective, or incorrect, or applicable law requires otherwise.
HOW TO REQUEST A RETURN
To request a return, contact us at:
Please include:
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your name;
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order number;
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the item you would like to return;
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the reason for your return.
If your return request is approved, we will provide instructions explaining where and how to send your item.
Items returned without first contacting HAVIRRA and receiving return instructions may not be accepted.
Please do not send returns to any address without receiving confirmation from us first.
RETURN SHIPPING
Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Original shipping charges, where applicable, are generally non-refundable unless required by law or the return is due to an error on our part.
If your return is due to a defective, damaged, or incorrect item, contact us before sending anything back so we can determine the appropriate solution.
DAMAGES, DEFECTS & INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is:
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damaged;
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defective;
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incorrect;
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or materially different from what you ordered,
contact us as soon as possible at contact@havirra.com.
Please include your order number and, where applicable, clear photographs showing the issue.
We will review the situation and work to provide an appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
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opened or used personal care products;
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opened or used dietary supplements;
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products with broken or removed hygiene seals;
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items that have been altered or customized;
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items damaged after delivery through misuse or improper care;
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gift cards;
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products specifically identified as final sale at the time of purchase.
If you are unsure whether your item is eligible, contact us at contact@havirra.com before sending it back.
These exclusions do not limit any rights or remedies required by applicable consumer protection laws.
SALE ITEMS
Unless otherwise stated, items purchased during a promotion or at a discounted price may still be eligible for return if they meet the conditions above.
Items explicitly marked FINAL SALE are not eligible for return or exchange, except where required by applicable law.
EXCHANGES
If you would like a different product, the fastest option is generally to:
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request a return for the original item;
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wait for the return to be approved;
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place a new order for the item you want.
Exchange availability is not guaranteed and depends on current inventory.
EUROPEAN UNION — 14-DAY RIGHT OF WITHDRAWAL
If your order is delivered to an address within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable law.
Certain exceptions may apply, including sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
Your statutory rights under applicable EU consumer law are not limited by our voluntary 30-day return policy.
REFUNDS
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will generally be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed by us.
Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact:
REFUNDS TO ORIGINAL PAYMENT METHOD
Refunds will normally be issued to the same payment method used to make the original purchase.
We generally cannot redirect a refund to a different card, bank account, or payment method.
ORDER CANCELLATIONS
If you need to cancel or modify an order, contact us as soon as possible at contact@havirra.com.
Because orders may enter fulfillment shortly after they are placed, we cannot guarantee that cancellation or modification requests can be completed after an order has been confirmed.
If your order has already entered fulfillment or shipped, the standard return process may apply instead.
LOST PACKAGES
If your tracking information indicates that your package may be lost or has not updated for an extended period, contact us at:
We will review the available tracking information and assist you with the next appropriate steps.
A package marked as delivered by the carrier may require additional investigation before a refund or replacement can be considered.
CONTACT
For any return, exchange, refund, or order issue, contact:
HAVIRRA
Website: havirra.com
Email: contact@havirra.com